Frequently asked questions.
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Most teams connect their first source and publish a dashboard in under 15 minutes. Our setup guide walks you through each integration.
Yes. Upgrade or downgrade at any time from billing settings. Changes are prorated to the day.
Data is stored in the region you choose during setup, either the EU or the US, and encrypted at rest and in transit.
Yes. Eligible startups and registered nonprofits get 50% off the Team plan for the first year.
Your workspace moves to the free Starter plan. Nothing is deleted, and you can upgrade whenever you are ready.
Short answers to what new teams ask us most often.
Most teams connect their first source and publish a dashboard in under 15 minutes. Our setup guide walks you through each integration.
Yes. Upgrade or downgrade at any time from billing settings. Changes are prorated to the day.
Data is stored in the region you choose during setup, either the EU or the US, and encrypted at rest and in transit.
Yes. Eligible startups and registered nonprofits get 50% off the Team plan for the first year.
Your workspace moves to the free Starter plan. Nothing is deleted, and you can upgrade whenever you are ready.
No. Connect a warehouse or a product source such as your app database and Tessera models events for you. Engineers can add custom events later with our SDK.
Still curious? Read the docs or message our team.
Most teams connect a first source and publish a dashboard in under 15 minutes. The setup checklist walks you through every step.
Usually a product or data lead. They certify core metrics, and everyone else builds boards on top of them.
Yes. Every workspace starts with 14 days of the Team plan, no card required.
Most teams connect their first source and publish a dashboard in under 15 minutes. Our setup guide walks you through each integration.
Yes. Upgrade or downgrade at any time from billing settings. Changes are prorated to the day.
Data is stored in the region you choose during setup, either the EU or the US, and encrypted at rest and in transit.
Yes. Eligible startups and registered nonprofits get 50% off the Team plan for the first year.
Your workspace moves to the free Starter plan. Nothing is deleted, and you can upgrade whenever you are ready.
8 of 8 questions
Most teams connect a first source and publish a dashboard in under 15 minutes.
No. Warehouse and product sources connect with OAuth or read-only credentials. The SDK is optional.
Yes. Upgrade or downgrade from billing settings at any time. Changes are prorated to the day.
No. Paid plans include unlimited seats; pricing is based on monthly tracked events.
In the EU or the US, chosen during setup, and encrypted at rest and in transit.
Raw events are kept for 25 months on Team and for a custom period on Enterprise.
Tessera learns each metric’s weekly pattern and notifies you by email or chat when a value leaves the expected band.
Yes. Snooze any alert for a set time, or pause all alerts for a workspace from one toggle.